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Solved: Smart App thinks printer is offline when it’s not – HP Support Community – 7229012

@chriswade149, Welcome to HP Support Community!

Uninstall the HP Smart App from your Mac Computer.

Restart the computer and then reinstall it.

Try scanning.

If the issue persists, download and install HP Easy Scan from here.

If in case HP Easy Scan application fails, try using Image Capture to scan.

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

    Do not load photos in the ADF.

  2. Open Finder Solved: Smart App thinks printer is offline when it's not - HP Support Community - 7229012, and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

Refer to the document HP Printers – How to Scan (Mac) for additional help.

Let me know the outcome.

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